Jay Baer: LinkedIn Content Strategy & Writing Style

I need your help please! I’m a candidate for the annual Global Gurus list of customer experience experts. I’ve been in this esteemed group for three years running, and would hate to get kicked out!…

WOW! I have done a lot of events, but NEVER has the audience engaged in a vigorously competitive game of "shake it off" with Post-Its before I took the stage. Tough act to follow! Really loved my ti…

Seas the Day! I've not spent a lot of time in New England in my career, so it was an absolute blast to make it to Newport, Rhode Island to work with NEW ENGLAND INNS AND RESORTS ASSOCIATION at their…

I think I can explain this? Do you agree? Right now, company execs are WAY MORE bullish on AI for customer service and customer experience than the actual customers they seek to serve. But, I’m pre…

The Bottom Line is the video series marketing leaders have been craving: honest, unfiltered conversations with top CMOs (and me) about what's actually happening in marketing right now. Check it out…

Who wins for you? Customer experience is changing at warp speed, and a whole new group of smarties is leading the way. Will you please nominate who YOU think would should in The CX 25? It's 25 cust…