I need your help please! I’m a candidate for the annual Global Gurus list of customer experience experts. I’ve been in this esteemed group for three years running, and would hate to get kicked out!…

LinkedIn Content Strategy & Writing Style
Customer Experience Strategist | Hall of Fame Keynote Speaker | 7x Bestselling Author | Marketing Consultant | Helping Businesses Outperform Competitors with Customer Experience + AI
1 person tracking this creator on Viral Brain
Jay Baer positions himself as a high-energy customer experience authority who bridges the gap between traditional service excellence and the emerging age of AI. His content strategy centers on the "Human.Kind" philosophy, advocating for empathetic, high-touch interactions while using technology to streamline operational friction. He is notable for his ability to blend professional rigor with a highly curated personal lifestyle, seamlessly moving from deep-dive CMO interviews to expert-level tequila curation. This intersection of corporate strategy and enthusiast culture creates a distinct "approachable expert" persona, where he leverages his Hall of Fame speaking credentials to champion a more relatable, story-driven approach to business growth.
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I need your help please! I’m a candidate for the annual Global Gurus list of customer experience experts. I’ve been in this esteemed group for three years running, and would hate to get kicked out!…
WOW! I have done a lot of events, but NEVER has the audience engaged in a vigorously competitive game of "shake it off" with Post-Its before I took the stage. Tough act to follow! Really loved my ti…
Seas the Day! I've not spent a lot of time in New England in my career, so it was an absolute blast to make it to Newport, Rhode Island to work with NEW ENGLAND INNS AND RESORTS ASSOCIATION at their…

I think I can explain this? Do you agree? Right now, company execs are WAY MORE bullish on AI for customer service and customer experience than the actual customers they seek to serve. But, I’m pre…
The Bottom Line is the video series marketing leaders have been craving: honest, unfiltered conversations with top CMOs (and me) about what's actually happening in marketing right now. Check it out…
Who wins for you? Customer experience is changing at warp speed, and a whole new group of smarties is leading the way. Will you please nominate who YOU think would should in The CX 25? It's 25 cust…

2.7 posts/week
Posts / Week
2.9 days
Days Between Posts
1
Total Posts Analyzed
MEDIUM
Posting Frequency
6%
Avg Engagement Rate
STABLE
Performance Trend
130
Avg Length (Words)
MEDIUM
Depth Level
ADVANCED
Expertise Level
7.5/10
Uniqueness Score
YES
Question Usage
0.5%
Response Rate
Writing style breakdown
Overall tone is warm, upbeat, and highly conversational, but still professional and business-credible.
It is strongly promotional/informative with a light motivational feel.
Voice is friendly, enthusiastic, and inclusive; the writer sounds like a personable expert or keynote speaker talking directly to their audience.
The style is punchy and accessible rather than dense or academic. No jargon unless context absolutely requires it, and even then it’s quickly explained or grounded.
There is a subtle persuasive undercurrent: “come watch,” “please vote,” “nominate,” “check it out,” but the persuasion feels polite and grateful rather than hard-sell.
Informal-professional: relaxed, conversational language but no slang-heavy or edgy elements.
Occasional use of all-caps words for emphasis (WOW!, NEVER, WAY MORE).
Emojis are used in some posts (especially consumer-facing topics like tequila), but not in every post. When they appear, they are used sparingly for tone, not as decorations everywhere.
High energy and optimistic, with frequent exclamation points.
Emotionally positive: gratitude, excitement, appreciation for people and opportunities.
Even when discussing confusion or gaps (like AI in customer experience), the framing is optimistic and forward-looking (“I’m all for that!”).
No cynicism, sarcasm, or negativity. Critique is soft and wrapped in understanding.
Direct engagement with the reader through questions, especially at the beginning: “What’s the best…?”, “I need your help please!”, “Do you agree?”, “Who wins for you?”
Frequent short, stand-alone lines for emphasis (e.g., “My new talk is ready for you!”, “Now, back to Mexico!”, “Link in comments.”).
Use of mini-lists embedded in copy (e.g., “Visit site. Enter name. Enter email. Click my face. Click vote.”).
Occasional wordplay or playful headings (“Seas the Day!”).
Strong emphasis on gratitude: “Big thanks to…”, “Many, many thanks for your support!”, “Thanks monday.com for having me!”
Heavy use of first person singular: “I’ve been…”, “I am so lucky…”, “I think I can explain this?”
Second person “you” is used to directly recruit the reader’s involvement: “Will you please…?”, “Let me know what you think!”, “When you’re choosing a bottle…”
Third person appears when talking about companies, audiences, or broader trends.
Direct but polite commands: “Will you please devote 9 seconds to this?”, “Check it out at the link in the comments.”
Rarely framed as “you should”; more like invitations or specific, simple actions to take.
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